Help & Support

Joule Jar by Joule Kids LLC

How Joule Jar works

Your child finishes their list — in the app or on your own chart.
They tap their picture, play a quick game, and pick a glowing mystery orb.
Joules reveals a real-life prize you've approved. It shows up on the “Prizes waiting” board until you mark it given.
Five days in a row fills the jar: on Full Jar day, they choose a Legendary prize.

Common questions

How do I get into the Grown-ups area?

Tap 🔒 Grown-ups on the home screen, then enter your parent PIN or answer the grown-up math question.

My child missed a day. What happens?

Any school day earlier in the same week can still be caught up: open your child's list and tap the missed day. If you don't want that day to count, go to Grown-ups › This week and tap “No joule.” The jar starts fresh every Monday.

A prize was opened by mistake.

Grown-ups › This week › Undo on that day.

There's no sound.

Check the 🔊 button on the home screen and your device volume. Sound starts after the first tap on the start screen.

Can I use Joule Jar on two phones?

Not yet. Your family's lists and jars are saved only on this iPhone. Sharing between grown-ups' phones through your own iCloud is planned as a free update for Joule Jar Plus.

How do I delete everything?

Grown-ups › Settings › Erase all Joule Jar data, or delete the app.

How does the free trial work?

Everything is free for 7 days. After that, pay once: Joule Jar for one child, or Joule Jar Plus for up to six children, Progress, and the Joule Room. There's no subscription, and nothing is charged automatically.

I bought Joule Jar on another iPhone.

Open Grown-ups › Family › Restore purchase while signed in to the same Apple ID. With Family Sharing, family members can restore it too.

Will I lose everything if I get a new iPhone?

No. Joule Jar saves on your iPhone, and that's included in your normal iCloud backup. Set up the new iPhone from your backup and your kids, lists and jars come with it. Then use Restore purchase if asked.

Joules doesn't say my child's name.

Joules knows more than 2,700 names from many cultures, and we add more every month. Tap “Ask us to add it” when you add your child and we'll include it in an update. If a name isn't in the list, or doesn't sound right, she says "Hi there!" instead. You can turn the name on or off when editing a child.

Contact us

support@joulekids.com — we usually reply within 2 business days.
Joule Kids LLC, 5473 Blair Rd Ste 100-974747, Dallas, TX 75231